Oversaw a franchise branch with 20 to 25 sales and service representatives

Implemented strategies to create a positive work environment and motivated team members based on individual ambitions

Emphasized the importance of building a strong network of customers over high-end prizes to surpass monthly goals

Successfully managed to maintain low attrition rates in a market with high turnover

Cultivated strong relationships with team members and clients, utilizing my business mindset

Provided in-depth training on sales psychology to inspire client interest without pressure, resulting in highly skilled representatives

Maintained a competitive edge by ensuring reps were well-equipped to outperform industry standards

Led all aspects of business operations, which included maintaining ISA/ISO certification to ensure industry standards and reliability.

Developed and launched websites, helping to enhance online presence and attract new clients in a competitive market.

Executed marketing strategies that increased brand visibility and drove customer engagement, ultimately boosting profitability.

Optimized staff management processes, leading to improved efficiency and a more productive work environment.

Established merchant accounts nationwide, which expanded our client base and increased revenue streams.

Conducted comprehensive cost-benefit analyses to inform decision-making and improve financial outcomes for operations.

Programmed and reprogrammed POS products, ensuring they met client needs and stayed competitive in the market.

Created eCommerce websites, which provided business clients with robust online sales platforms, enhancing their growth potential.

Ensured PCI compliance for business clients, which protected their data and built trust with customers.

Collaborated strategically with business associations to offer exclusive discounts, creating added value for our clients.

Implemented interchange plus pricing ahead of competitors, which improved merchant client satisfaction and enhanced their understanding of pricing structures.

Managed all operational aspects of the website, covering design, marketing, and management, which significantly enhanced efficiency and profitability in a competitive market.

Provided expert advice to businesses and individuals on selecting high-quality domain names for website and app initiatives, helping them establish a strong online presence.

Negotiated aftermarket domain names for clients, resulting in substantial cost savings, which allowed them to allocate resources more effectively.

Updated the website regularly with relevant information about the background and future direction, keeping users informed and engaged.

Delivered consistent performance in stocking and order picking accuracy, maintaining top-tier metrics in both speed and precision.

Played a key role in training new warehouse associates, providing clear instruction on inventory procedures, warehouse layout, and proper stocking techniques to support fast onboarding and reduce early-stage errors.

Developed and shared practical safety tips and protocol reminders, reinforcing company standards and promoting a safety-first culture throughout the team.

Helped implement more efficient inventory management practices, contributing to reduced discrepancies and improved order fulfillment rates.

Fostered a collaborative environment through ongoing support and communication, ensuring team members remained focused and aligned with operational goals.